Shipping Policy
Shipping Policy
At Velae, we’re committed to providing a smooth and transparent shipping experience for your convenience and satisfaction. Below you’ll find all the details regarding how we ship your beauty essentials.
Who We Are
A625 TRADING LIMITED ("we", "us", or "our") operates the website https://velae.com/ (the “Website”).
Shipping Costs
Free Shipping: We offer free shipping on all orders.
Shipping Area
Delivery Region: We currently ship worldwide.
Future Expansion: We are actively considering expanding our delivery zones.
Order Processing Time
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Processing Time: Orders are processed within 1–2 business days (Monday to Friday).
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Cut-off Time: Orders placed before 10:00 PM CET (GMT+1) are processed the same day. Orders placed after that time will be processed on the next business day.
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No Weekend Processing: Orders are not processed on weekends or public holidays.
Delivery Time
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Estimated Delivery: Orders typically arrive within 5–7 business days after processing, depending on your location.
Shipping Process
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Courier Services: We use trusted carriers such as DHL and FedEx for all shipments.
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Tracking: Once your order has shipped, you’ll receive an email with tracking information.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost in transit, contact us immediately for assistance.
Returns
For return information, please see our full Return Policy.
Contact Us
If you have any questions or concerns about this shipping policy, feel free to reach out:
Email: info@getvelae.com
Company Name: A625 TRADING LIMITED
Address: RM 701, UNIT 127, 7/F, TWR B, NEW MANDARIN PLAZA
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG
Email: info@getvelae.com
Contact Form: Contact Us
Company Number: 78367929